Chapter 9 Notes
Communication
Introduction
Effective Communication is key in the logistics and marketing world because it can make or break many deals and lead a person to the top, just by communicating effectively. However, the opposite is also true. Most errors in the logistics environment can be traced back to miscommunication or misunderstanding. They can cost millions of dollars in lost time and materials.
| Speaking Skills | Consider the Audience, Check for Understanding, Speak Clearly, Use Appropriate Tone |
| Writing Skills | Identify the Purpose, Consider the Audience, Clarity, Proofread |
| Reading Skills | Preview, Question, Visualize, Re-read |
| Listening Skills | Preview, Question, Visualize, Re-read |
| Co-Workers | Listen and give honest feedback so that team members are able to function effectively. Most information shared here will be informal. |
| Other Departments | In logistics, communicating with other departments is crucial. For example, the department responsible for order picking must be able to talk to the shipping department. |
| Other Shifts | Lack of communication between shifts is frequently a source of mistakes in the supply chain. For example, which orders are incomplete or what delivery is arriving when. |
| Maintenance/Repair Staff | These employees are responsible for repairing and setting up equipment. They are crucial to the logistics process so they must be updated with the most accurate information regularly. |
| Supervisors | It is important to provide supervisors with the most accurate and up-to-date information because they are the person in charge. They need this precise information to be able to make an informed decision. |